Fired for Data Contamination

IFOAppleStore is reporting that nearly a dozen employees were fired when they didn’t follow procedures when backing up and restoring customer data, leading some customers to access other customers’ private data.

The story includes this snippet:

According to sources, the store’s video surveillance tapes revealed that 10 employees had not followed Apple’s procedure for making backups and performing restores on customer computers.

This sounds suspicious to me. Even in my second store, which had a fairly snazzy video system, there’s absolutely no way management would have been able to catch something like this on the tapes. The quality of video from your typical security system, and Apple’s not using anything special here, is only barely enough to place specific people in specific rooms and, perhaps, identify what’s in their hands. Video surveillance is also rather notorious for having trouble capturing what’s on a computer’s screen. There’s simply no way that video surveillance factored into this.

Plus, there’s plenty of other ways for management to have gotten to the bottom of this without having to go to the tapes. This sounds like a bit of paranoid thinking on behalf of the terminated tipster.

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